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FAQ

Orders and Shipping

When your orders will ship.

Most orders usually ship within 1-2 business days. If you place your order Friday-Sunday, your order may take a an extra day or two to ship depending on the volume of orders we receive on the weekend.

Your Tracking Number.

Once your order is prepared for shipment you will receive a shipping confirmation email notifying you that your order has shipped. This email will also contain your tracking number.

Order verification e-mails from Sales.

Because of the age we live in there is a chance of fraudulent orders. To safe guard both the customer and ourselves when a retail order is placed in excess of $100.00 a verification e-mail will be sent out. Once the e-mail is verified your order will be processed, but not before.

You made an error when ordering.

Unfortunately we cannot make changes to an order after the credit card has been charged. Please make sure to double check your order before completing the purchase! Otherwise we will have to cancel and refund your order so you can re-do your purchase with the correct items you would like.

Our shipping carriers.

Domestic:

When selecting an expedited shipping method such as FedEx or USPS Priority, you are paying for shorter transit time, not a shorter fulfillment time. Orders are processed in the order that they are received.

  • UPS Ground: usually delivers within 3-5 business days
  • USPS Priority: Usually delivers within 2-3 business days

International:

  • UPS Ground: 7-12 business days
  • USPS Priority: 7-10 business days

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please take a picture immediately and email them to customer service. We will fix any issues right away.

*Please note: USPS Shipping timelines are not guaranteed*

Once an order has shipped we are no longer responsible for how long an order takes to deliver to you. There are many factors that can affect shipping timelines, including weather, postal courier errors, etc. We will ship your order in accordance with the timelines stated above. We will also be more than happy to open an investigation for you, but we cannot reship or refund an order that has been shipped.

Your order was received, but there is an error.

If there is any issue with your order, broken bottles, wrong flavors, nicotine levels, etc. please take a picture immediately and email us at sales@streamlinevape.com. We will fix any issues right away.

Your order says, "Processing".

Processing means that we haven’t shipped your order yet. This does not reflect payment status or inventory. Once your order has shipped the order status will show as fulfilled.

Your order is being returned by customs.

As soon as your order is returned to us, we will send you an email to let you know your order is received and either reship your order or refund you for the purchase.

Returns & Exchanges

Returns

All sales are final.

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange for any reason.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any opened or tampered bottles can not be returned or exchanged.

We will not accept returns for reasons such as a forwarder can not find an MSDS sheet for the items. We do not provide MSDS sheets when shipping domestically.

Additional non-returnable items:

 

Worn Apparel

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a disclosed amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@streamlinevape.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@streamlinevape.com and send your item to:

Streamline Vape Co.

11266 Monarch St. Unit A

Garden Grove, CA 92841

Shipping

To return your product, you should mail your product to:

 

Streamline Vape Co.

11266 Monarch St. Unit A

Garden Grove, CA 92841

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.